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FAQ
The shop is closing - what about my order?
Our shop is closing for good, but the website stays online. You'll still be able to track your parcel and contact our customer service team with any question about your order. So you can order with complete peace of mind — we're here to look after you until the very last delivery.
How long are the delivery times ?
Orders are processed within 1 to 3 days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
Can i track my order ?
Yes, absolutely. As soon as it is shipped, you will receive a confirmation email with areal-time tracking link to accompany your package.
What is your return policy ?
Your satisfaction is our priority. You have 30 days after receipt to return an item to us.
Is the payment secure ?
Yes, absolutely. We use SSL encryption to protect your data. You can view the payment methods on the checkout page.
Free shipping
Take advantage of free delivery on all orders, with real-time tracking included.
Secure payment
Transactions are processed with bank-grade security.
30-day refund
At James Oxford, you can buy with peace of mind thanks to our money-back guarantee.
Customer support
Our team is at your disposal to support you quickly and individually.
Contact us at: info@jamesoxford.uk